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Frequently asked questions

How can I contact TOPGardiner?
You can contact TOPGardiner on phone 58 10 88 88 or at info(a)topgardiner.dk. We always try to expand our contact options, so that you can contact us when you have the time.


Where does the production of materials take place?

The production of materials takes place at our supplier, Decolux New Line, which has an address in Herning. We always want to use Danish suppliers to avoid long delivery times while at the same time keeping the quality at the highest level. Decolux New Line has been a supplier to Topgardiner for many years, and we therefore also have a collaboration built on many years of trust.


Why choose a roller blind?
Our roller blinds can be used for sun protection and are attractive and functional. The roller blinds are the simple solution, where new models and colors create a cozy atmosphere. There is always the option of choosing your own measurements, height and width. These can be finished measurements or tight/frame measurements. Our roller blinds require almost no cleaning due to the special surface treatment of the polyester or cotton fabric.


Why choose blinds?

The blinds are a more modern version, as they are made of plastic, but they have the same effect as the curtain, namely being able to shield the sun from entering the room. If the main purpose is to shield your privacy from the curious people on the street, the blinds are clearly recommended, as these also cover some of the view without having to be drawn.


Why choose a blind?
Blinds have become popular because they provide a very flexible sun protection. In addition, they are easy to operate and give a nice visual appearance. They are particularly suitable for large window sections and as room dividers. Our selection of blinds is very large. There are many colors and variants that can be washed. 


Why choose a pleated curtain?
Pleated curtains fit elegantly into the current trend with soft lines, which give the room a pleasant light.

These can also be manufactured with an aluminum back, which reflects the sunlight and thereby prevents a strong heating of the room. This variant is therefore very suitable for e.g. office spaces and conservatories. They are also suitable for ordinary windows, slanted windows, gable and skylights. Pleated curtains are a light, elegant and minimalist screening, where sun screening is desired to be seen as little as possible when not in use. 


How is the warranty?

All our products are granted a 5-year warranty in accordance with current Danish legislation in the area. Should it be the case that your curtains break after the warranty period, you are welcome to contact us, after which we can find a solution that suits you best.

Always remember to save the invoice, as it is your warranty certificate. The warranty does not cover, for example: operating errors, modifications or misuse by the user. Any defects must be reported within a reasonable time to our customer service by email: info@topgardiner.dk


Can I get free color and fabric samples?

Yes, you can. The colors you see on your screen can vary greatly in relation to reality, therefore we always recommend that you order free color and fabric samples before you order your products. You can order free color and fabric samples by clicking here.

Color and fabric samples will be sent as soon as possible after ordering from our supplier Decolux New Line in Herning.

Can I get a curtain man out?

Yes, you can, just place an order on the website or contact Topgardiner.

Can I get advice and guidance?

Yes, you can always contact us.

Can I pay by credit card?

Yes, we take standard credit cards

Can you deliver large orders to companies and more?

Yes, we have a good agreement with the manufacturer and can deliver large batches.

Can you collect goods from Topgardiner?

No, it is only possible to have your goods sent.

Can you buy mosquito nets from Topgardiner?

Yes, we have both mosquito nets for doors and windows.

Are the curtains produced in Denmark?

Yes, in central Jutland

Is there a guarantee?

Yes, there is a standard five-year warranty on all products from Topgardiner

If something goes wrong with the order or delivery what then?

Then contact us via this form and we'll sort it out.  https://topgardiner.dk/formbuilder/index/view/id/1

Measuring curtains
Below is a description of the different measurement types used at Topgardiner. These target types are selected under the product so that our production is aware of the size in which they must produce your solar shading product.

Tight frame measurements
Tight frame measurements are the measurements taken inside the window frame. This means the total measurements for the area that you want covered. We subtract what is necessary from the measurements so that the set-up can be fitted to the width you have specified.

Tight-frame measurements are measured by specifying the entire size of the window (from frame to frame) where the curtain is to be hung.

Finished measurements
Finished measurements are indicated as the measurements of the final setup. This means that the width measurement given is the total width for the entire set-up including rail.

Finished measurements are measured by specifying the measurements for the entire set-up including rail (1cm).

Fabric measurements
Fabric measurements are the measurements of the fabric used, for which an additional 3 cm in width must be calculated. Be especially aware that the entire setup can be in the area where you want it.

Fabric measurements are indicated by measuring the area you want covered with fabric, and then adding 3 cm to the width.


Delivery

We deliver packages to GLS every single day, and therefore you will not experience any waiting time after production is completed. GLS receives our packages and delivers them to the address you provide during the purchase.

Delivery to Norway
Delivery to Norway takes place via GLS and usually takes between 2-5 days from dispatch from our office.

Delivery to Sweden
Delivery to Sweden takes place via GLS and usually takes between 2-4 days from dispatch from our office.

Delivery to Denmark
Delivery to Denmark takes place via GLS and usually takes between 1-2 days from dispatch from our office.

Delivery to Iceland
Delivery to Denmark takes place via GLS and usually takes between 4-9 days from dispatch from our office.

Delivery to the Faroe Islands
Delivery to Denmark takes place via GLS and usually takes between 3-8 days from dispatch from our office.

Delivery to Greenland
Delivery to Denmark takes place via GLS and usually takes between 13-18 days from dispatch from our office.